03 August 2005
Spam choked the traveller's tale
Spam choked the traveller's tale
With 2000 inboxes to protect and the interests of customers, airlines, hotels and suppliers, spam's extra load was grinding servers at Harvey World Travel to a near halt.
Matthew Harris, the travel agent's IT manager, said the combination of an increase in regular business together with spam and viruses, while not crashing the e-mail server, caused it to run slow so that users' e-mail clients would time out.
Harvey World Travel has 350 franchises in Australia and Harris said the problem with spam started when the e-mail server couldn't cope. "Spam gave us many more problems than viruses ... e-mail is very important to our business."
Harris signed up for a 30-day free trial with Messagelabs which, he said, "fixed the problem overnight and we have been using the solution ever since; we just had to change the MS records in DNS and make a few firewall changes - we spent more time reading the contract than deploying".
With 2000 inboxes to protect and the interests of customers, airlines, hotels and suppliers, spam's extra load was grinding servers at Harvey World Travel to a near halt.
Matthew Harris, the travel agent's IT manager, said the combination of an increase in regular business together with spam and viruses, while not crashing the e-mail server, caused it to run slow so that users' e-mail clients would time out.
Harvey World Travel has 350 franchises in Australia and Harris said the problem with spam started when the e-mail server couldn't cope. "Spam gave us many more problems than viruses ... e-mail is very important to our business."
Harris signed up for a 30-day free trial with Messagelabs which, he said, "fixed the problem overnight and we have been using the solution ever since; we just had to change the MS records in DNS and make a few firewall changes - we spent more time reading the contract than deploying".
# posted by vdodon @ 02:28 
